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Good questions when:

Choosing an Auto Body Shop

Contributed by Greg Bailey

  • Do you have ASE certified technicians?
  • Who makes the final decision about the necessary repairs?
  • If I do not agree with my insurance company about the amount of damage or cost estimate can you help me understand my options?
  • Do you use original manufacturers parts or after market parts?
  • What warranties do you have on the parts and the body and paint work?
  • Will you provide a free loaner car while my car is in the shop?
  • What happens if the work cost more than my insurance company's estimate?
  • Can you work directly with my insurance company to coordinate payment?

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